Details

After-sales service

01. Maintenance Quality Assurance 

Implementing the ISO9001 quality management system provides strong guarantees for maintenance quality from both internal enterprise processes and external regulatory aspects. 

Strictly control the quality of purchased components and raw materials. 

We maintain a stock of over 3 million yuan in spare parts on a regular basis, ensuring the timely supply of spare parts for our regular sales products. 

Three-month warranty period for maintenance quality 


02. Service recipients 

● Power enterprises (thermal power, hydropower, nuclear power) 

Electric power construction and maintenance company 

● Metallurgical and steel factories 

Shipbuilding (repair) yard 

● Petroleum and petrochemical enterprises (onshore oil fields, offshore oil, petrochemicals, oil refining) 

Oil and Chemical Construction Company 

● Coal and mining enterprises 

● Engineering Machinery Manufacturing Factory 


03. Service Contents 

Various on-site maintenance tools 

● Hydraulic fastening tools - hydraulic wrenches, hydraulic stretchers, hydraulic nuts, nut splitters, thread cleaners, screw extraction tools, etc. 

● Pneumatic/Electric Valve Grinding Machine - Gate Valve Grinding Machine, Globe Valve Grinding Machine, Safety Valve Grinding Machine, Valve Pressure Testing Platform, Gland Packing Extractor, etc. 

● Portable pipe and flange processing machines - pipe beveling machines, pipe cutting machines, flange end face processing machines, etc. 

● Various portable machining machines - portable hole processing machines, flatbed milling machines. 

● Other maintenance tools - hydraulic jacks, hydraulic pump stations, electric tools, pneumatic tools, etc. 


Regular and periodic maintenance of special tools and temporary storage "Regular and periodic maintenance of special tools and temporary storage" refers to the situation where our company's users, after each use of the equipment or at a specific period, ship the equipment to our company. Our professional technicians will then clean, inspect, repair and maintain the equipment. The equipment after maintenance can be stored in our company's warehouse according to the user's requirements. When the user needs it, the equipment can be shipped back to the user at any time. This ensures that even when the professional technicians and maintenance technical conditions are insufficient, the equipment can still be in a good condition at all times. It also prevents the reduction in equipment service life due to improper maintenance, saves storage, manpower and management costs. 


04. On-site Technical Services 

● On-site Special Conditions Solution (SOLUTIONS) 

Quick removal of damaged bolts (drills, pins) 

● Rough cutting and hole drilling of various ultra-thick materials, as well as rapid removal and cleaning of large components 

On-site equipment repair and replacement 


05. Service Capacity and Advantages 

Machining capacity 

The service center is equipped with multiple sets of CNC processing machines, which can meet the processing requirements of the necessary repair parts. 


06. Robust detection capabilities 

Pressure gauge testing device, hydraulic stretching test bench, hydraulic cylinder leak detection device, hydraulic pump test device, pipeline processing machine test bench, welding process testing laboratory and other various testing methods. Among them, the high-pressure pump system can meet the testing of the maximum 280 MPa high-pressure system, and the maximum test stretching load can reach 500 tons; it also has a 50,000 N.m high-precision dynamic digital torque test bench, which is used to test liquid pressure torque products, thereby ensuring the quality of maintenance. 


07. Professional Technicians 

The company has a group of experienced technical service engineers who not only undertake the maintenance work of the company's service center, but also conduct a large number of on-site fault inspections and repairs, providing users with more professional and timely technical support. The secure and abundant storage capacity has an entire machine and spare parts inventory and maintenance base with a total area of over 42,000 square meters; at the same time, it maintains a common product inventory of over 5 million yuan and a maintenance spare parts inventory of nearly 3 million yuan throughout the year. 


08. Solutions 

With a team of numerous engineering and technical experts, CBE has extensive practical experience in on-site maintenance (with over a thousand successful cases). This enables CBE not only to be a professional product supplier, but also to analyze the application background according to the user's operating conditions, thereby providing process and product configuration solutions to address the troublesome technical problems. 



09. Emergency Response Maintenance / Emergency Replacement Tools and Equipment 

If the product malfunctions, a response will be given within 12 hours. If on-site service is required, it will arrive within 24 hours. If the problem cannot be solved on-site, for all our mainline products, a free replacement of the same type of equipment will be provided within 48 hours after receiving the official fax. 


10. Contact Information: 

TEL:+86 010 51669496


E-mail: support@cbe-china.com

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No. 1, North Street, Yanqi Economic Development Zone, Huairou District, Beijing
info@cbe-china.com
(86-010)51662238

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